Store Ops Manager – Daytime Hours & Growth

CubeSmart; Loveland (CO); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

401(k) match

Health insurance

Job summary

CubeSmart Self-Storage is seeking a Store Operations Manager to manage daily store tasks, customer relations, leasing, and bookkeeping responsibilities. You will help customers, process payments, and support inventory and auctions while upholding safety and service standards.

The role emphasizes a positive, proactive approach with a focus on meeting sales goals, daily operations, and a collaborative team environment across the U.S.

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS office products.
• You must have the ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
• While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Working both independently and on a team renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.
• Managing the invoice review and approval responsibilities within database.
• Processing invoices, managing reports and legal process of auctions.
• Overseeing the store’s expense budget while maintaining store supplies and retail inventory.

Skills

Customer service

Operational focus

MS Office

Communication

Teamwork

Retail sales

Time management

Tools

POS System

Microsoft Office

Invoicing software

Job description

CubeSmart Self-Storage is seeking a Store Operations Manager to manage daily store tasks, customer relations, leasing, and bookkeeping responsibilities. You will help customers, process payments, and support inventory and auctions while upholding safety and service standards.

The role emphasizes a positive, proactive approach with a focus on meeting sales goals, daily operations, and a collaborative team environment across the U.S.