Retail Shift Leader & Store Operations Coach

The TJX Companies, Inc.; Billings (MT); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Referral bonuses

Scholarship program

Job summary

HomeGoods at The TJX Companies, Inc. is seeking a Key Carrier to support store leadership. You will alternate duties between Coordinator and Key Carrier, ensuring customer service excellence and smooth store operations.

The role requires open availability including nights and weekends, with responsibilities ranging from coaching Associates to managing opening/closing procedures and adherence to policies.

Qualifications

• Able to work a flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Proven problem solving skills.
• 1 year retail, 6 months leadership experience.

Responsibilities

• Acts as Manager on Duty adhering to company policy and procedure.
• Addresses immediate customer service issues and coaches Associates.
• Maintains accurate Associate coverage for a positive customer experience.
• Ensures opening/closing procedures are executed per guidelines.
• Promotes credit and loyalty programs.

Skills

Customer service

Coaching

Communication

Team player

Multitasking

Problem solving

Organizational skills

Flexibility

Leadership experience

Job description

HomeGoods at The TJX Companies, Inc. is seeking a Key Carrier to support store leadership. You will alternate duties between Coordinator and Key Carrier, ensuring customer service excellence and smooth store operations.

The role requires open availability including nights and weekends, with responsibilities ranging from coaching Associates to managing opening/closing procedures and adherence to policies.