Store Ops Lead & Customer Service Specialist

O'Reilly Auto Parts; Penn Hills (Allegheny County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions start

Medical, dental, vision insurance

Flexible spending account (FSA)

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of managers, with bilingual candidates encouraged to apply.

Responsibilities include leading the team to deliver excellent service to retail and professional customers, supervising showroom service programs, handling transfers and orders, processing returns, invoicing merchandise, and ensuring

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders in a timely manner.
• Handle special orders and outside purchases efficiently and according to procedure.
• Process returns and exchanges and issue refunds correctly.
• Ensure all merchandise is invoiced before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure adherence to posted work schedule and proper clock-in/out.
• Perform store opening/closing duties and day end procedures, including banking tasks and security checks.
• All other duties as assigned.

Skills

Strong communication skills

Ability to obtain RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of managers, with bilingual candidates encouraged to apply.

Responsibilities include leading the team to deliver excellent service to retail and professional customers, supervising showroom service programs, handling transfers and orders, processing returns, invoicing merchandise, and ensuring