Store Operations Lead: Customer Experience & Team Coach

Five Below; Dayton (OH); On-site; USD 15,000 - 21,000; Full time

Job summary

Five Below in Dayton, OH is seeking an energetic leader to oversee daily store operations and train crew on excellent customer service. The role includes opening/closing duties, supervising associates, and driving sales while controlling costs.

The position requires a High School Diploma or equivalent, with college experience preferred and at least 1 year of management experience. Excellent communication and the ability to multi-task are essential.

Qualifications

• High School Diploma or equivalent required.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers and trains the crew on the B.E.S.T. customer service experience.
• Oversee daily activities of store associates and ensure they perform duties effectively with excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for quick placement on the sales floor.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Manage opening or closing the store, secure cash, lock doors, set alarms, and ensure smooth daily operation.
• Support onboarding and ongoing training of associates on policies, product knowledge, and procedures.
• Drive store sales and control expenses by optimizing merchandising, staff performance, and service.
• Partner with store leadership in merchandising procedures and World Recovery.
• Perform store maintenance including trash, sweeping, bathrooms, and stock room upkeep.

Skills

Leadership

Customer service

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma

College experience

Job description

Five Below in Dayton, OH is seeking an energetic leader to oversee daily store operations and train crew on excellent customer service. The role includes opening/closing duties, supervising associates, and driving sales while controlling costs.

The position requires a High School Diploma or equivalent, with college experience preferred and at least 1 year of management experience. Excellent communication and the ability to multi-task are essential.