Store Ops Lead & Customer Experience Champion

Walgreens; Hays (KS); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in Kansas seeks a key holder to help open and close the store in the absence of management, manage cash and system start-ups, and assist with deliveries through the back door. You will handle returns, refunds, and cash drops, while modeling a high standard of customer service.

You will engage customers, resolve issues, and support inventory, pricing, and merchandising. The role involves training, communications, and ensuring policy compliance.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, with cash handling and systems start-ups.
• Completes product returns, order voids, refunds, cash drops to the safe, and provides change.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets them, and assists with products and services.
• Resolves customer issues and answers questions to ensure a positive experience.
• Maintains store keys, inventory counts, pricing, and signage per policy.
• Supports vendor deliveries, backdoor access, and basic merchandising.
• Handles bookkeeping tasks like cash reports and ledgers as needed.
• Ensures compliance with laws on regulated products and internal policies.
• Participates in training, communications, and transferring tasks when management is absent.
• Reports disciplinary issues and customer complaints to management.

Skills

Leadership

Retail key holder

Fluent English

Job description

Walgreens in Kansas seeks a key holder to help open and close the store in the absence of management, manage cash and system start-ups, and assist with deliveries through the back door. You will handle returns, refunds, and cash drops, while modeling a high standard of customer service.

You will engage customers, resolve issues, and support inventory, pricing, and merchandising. The role involves training, communications, and ensuring policy compliance.