Store Ops Lead — Customer Experience

Walgreens Co.; Elam (PA); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a store associate to open and close the store in the absence of management, handle cash and transactions, and ensure the floor and stock room are ready for the business day.

You will manage returns, refunds, and vendor deliveries while delivering a distinctive customer experience. Responsibilities include greeting customers, assisting with products and services, and sharing service best practices with the team to maintain Walgreens standards.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems startups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Greet customers and assist with products and services to resolve issues and ensure a positive experience.
• Coach team members on customer service best practices and Walgreens service traits.
• Register and reconcile sales, handle price verifications, and manage stockroom duties.
• Assist with inventory accuracy, pricing changes, and signing displayed in-store.
• Support store operations with backroom tasks, vendor deliveries, and general maintenance as needed.

Skills

Leadership experience

Fluent English

Flexible schedule

Job description

Walgreens Co. is seeking a store associate to open and close the store in the absence of management, handle cash and transactions, and ensure the floor and stock room are ready for the business day.

You will manage returns, refunds, and vendor deliveries while delivering a distinctive customer experience. Responsibilities include greeting customers, assisting with products and services, and sharing service best practices with the team to maintain Walgreens standards.