Store Ops Lead — Assistant General Manager

Books A Million; Richmond (VA); On-site; USD 52,000 - 78,000; Full time

Job summary

Books-A-Million in Richmond, VA is seeking an Assistant General Manager to lead day-to-day store operations as a Manager On Duty. You will partner with the General Manager and management team to maximize sales, service, and profitability while controlling expenses and driving staff performance.

This role requires strong leadership, customer focus, and the ability to supervise a large team, hire and onboard talent, train associates, and communicate effectively with all store colleagues to ensure

Qualifications

• 21 years of age or older
• High school diploma or equivalent, some college preferred
• Previous experience in a supervisor role
• Strong customer service skills
• Demonstrated ability to act in a mature and conscientious manner
• Ability to supervise a large number of associates
• Strong decision-making, communication, and merchandising skills
• Successful completion of all required background screenings

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all company policies, procedures, and guidelines.
• Operates the store as the Manager On Duty in conjunction with the management team.
• Maintains the physical security of the Books-A-Million store they are assigned, and in doing so is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Maintains used category cadencing and stock levels within the monthly budget.
• Assists General Manager with interviewing, hiring and onboarding new talent.
• Trains and develops Associates and Leads.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Audits buyback throughout the day to ensure all policies and procedures are being followed.
• Consults with the General Manager on associate performance.
• Drops off bank deposit and picks up change order as needed.
• Creates schedules and daily agendas to match store business needs.
• Performs other duties as assigned.

Skills

Interpersonal Skills

Team Management and Development

Action Orientation

Verbal and Written Communication

Customer Service

Supervising large team

Education

High school diploma or equivalent

Some college

Tools

Computer Skills

Cash Register Skills

Job description

Books-A-Million in Richmond, VA is seeking an Assistant General Manager to lead day-to-day store operations as a Manager On Duty. You will partner with the General Manager and management team to maximize sales, service, and profitability while controlling expenses and driving staff performance.

This role requires strong leadership, customer focus, and the ability to supervise a large team, hire and onboard talent, train associates, and communicate effectively with all store colleagues to ensure