Retail Assistant GM: Team Leader & Growth Driver

Books A Million; Richmond (VA); On-site; USD 22,000 - 25,000; Full time

Job summary

The Assistant General Manager at Books-A-Million in Richmond, VA leads daily store operations as Manager On Duty, partnering with the management team to maximize sales and customer service. You guide staff, train, and hold teams accountable to company standards while overseeing budget adherence and merchandising execution.

Ideal candidates have prior supervisory experience, strong decision-making, excellent communication, and the ability to manage a large team in a fast-paced retail environment.

Qualifications

• 21 years of age or older.
• High school diploma or equivalent, some college preferred.
• Previous experience in a supervisor role.
• Demonstrated ability to act in a mature and conscientious manner.
• Ability to supervise a large number of associates.
• Strong decision-making, communication, and merchandising skills.
• Successful completion of all required background screenings.

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all company policies, procedures, and guidelines.
• Operates the store as the Manager On Duty in conjunction with the management team.
• Maintains the physical security of the Books-A-Million store they are assigned, and in doing so is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Maintains used category cadencing and stock levels within the monthly budget.
• Assists General Manager with interviewing, hiring and onboarding new talent.
• Trains and develops Associates and Leads.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Audits buyback throughout the day to ensure all policies and procedures are being followed.
• Consults with the General Manager on associate performance.
• Drops off bank deposit and picks up change order as needed.
• Creates schedules and daily agendas to match store business needs.
• Performs other duties as assigned.

Skills

Interpersonal Skills

Team Management and Development

Action Orientation

Strong verbal and writtenCommunication

Education

High school diploma or equivalent

Some college preferred

Tools

Cash register skills

POS software

Job description

The Assistant General Manager at Books-A-Million in Richmond, VA leads daily store operations as Manager On Duty, partnering with the management team to maximize sales and customer service. You guide staff, train, and hold teams accountable to company standards while overseeing budget adherence and merchandising execution.

Ideal candidates have prior supervisory experience, strong decision-making, excellent communication, and the ability to manage a large team in a fast-paced retail environment.