Store Ops & Customer Experience Lead

FedEx Office; Town of Vestal (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

FedEx Office is seeking a Store Assistant Manager in New York to lead a store unit and ensure a consistent, positive customer experience. The role includes supervising team members, overseeing production, retail, shipping, and quality control processes, and assisting in payroll and scheduling.

The position requires 1+ year of related supervisory experience and a high school diploma or equivalent. Pay ranges from $18.75 to $23.00 per hour and is contingent on location, experience, and performance.

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience, prior supervisory experience preferred.
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Responsibilities

• Leads store operations to deliver friendly, expert service to customers.
• Oversees production, retail, self-service and shipping processes.
• Provides training and development of team members on assigned shifts.
• Interviews applicants and assists Store Manager with hiring.
• Coaches and provides feedback to team members on performance.
• Ensures payroll, scheduling and daily close-out activities are completed.

Skills

Customer service

Supervisory experience

Team leadership

Education

High School diploma or equivalent

Job description

FedEx Office is seeking a Store Assistant Manager in New York to lead a store unit and ensure a consistent, positive customer experience. The role includes supervising team members, overseeing production, retail, shipping, and quality control processes, and assisting in payroll and scheduling.

The position requires 1+ year of related supervisory experience and a high school diploma or equivalent. Pay ranges from $18.75 to $23.00 per hour and is contingent on location, experience, and performance.