Store Operations Leader - Customer Experience

FedEx Group; Twin Orchard (NY); On-site; USD 26,000 - 32,000; Full time

Job summary

FedEx Office in New York, Twin Orchard area invites experienced professionals for a Store Assistant Manager role focused on delivering a consistent, positive customer experience and overseeing daily store operations.

You will supervise team members, manage production and retail processes, and support the Store Manager while maintaining a clean, professional environment and ensuring timely order fulfillment.

Qualifications

• 1+ year of related experience, prior supervisory experience preferred.
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Evaluates the efficiency and productivity of team members in creating positive customer experiences.
• If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction.
• Creates a customer focused environment in all areas of the store and monitors the store ensuring a clean and professional environment.
• Establishes and manages a process for customer flow in the store to improve service experience.
• Provides training and development of team members on assigned shifts by monitoring goals and providing feedback.
• Interviews job applicants and assists Store Manager with the hiring of team members.
• Coaches, counsels and provides feedback to team members on their performance.
• Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are performed.
• Oversees shipping related services and activities.
• Communicates daily/weekly/monthly goals, performance to plan, KPIs, customer issues and initiatives.

Education

High School diploma or equivalent education

Job description

FedEx Office in New York, Twin Orchard area invites experienced professionals for a Store Assistant Manager role focused on delivering a consistent, positive customer experience and overseeing daily store operations.

You will supervise team members, manage production and retail processes, and support the Store Manager while maintaining a clean, professional environment and ensuring timely order fulfillment.