Store Ops & Customer Experience Lead

Five Below; College Station (TX); On-site; USD 13,000 - 19,000; Part time

Job summary

Five Below is seeking an on-site, hourly Store Manager on Duty in the United States. You will oversee daily store operations, train associates, manage opening/closing procedures, and drive sales while ensuring exceptional customer service and compliance with policies.

The role requires prior management experience, strong communication, and the ability to multi-task in a fast-paced retail environment. Flexible schedule, including evenings and weekends, is typical.

Qualifications

• High school diploma or equivalent required.
• College experience preferred.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.

Skills

Strong communication

Multitasking

Creative thinking

Team leadership

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below is seeking an on-site, hourly Store Manager on Duty in the United States. You will oversee daily store operations, train associates, manage opening/closing procedures, and drive sales while ensuring exceptional customer service and compliance with policies.

The role requires prior management experience, strong communication, and the ability to multi-task in a fast-paced retail environment. Flexible schedule, including evenings and weekends, is typical.