Store Ops Lead: Customer Experience

Five Below; Seguin (KS); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below is seeking an hourly store leadership role in the United States. You will supervise crew, train staff on the BEST customer service experience, and act as Manager on Duty to ensure smooth daily operations.

You will oversee stock receiving, assist with openings/closings, onboard staff, and drive sales while controlling expenses. Flexibility, strong communication, and multitasking in a fast-paced retail environment are required.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check-out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Occasionally manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Customer service leadership

Verbal & written communication

Staff training

Multi-tasking

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking an hourly store leadership role in the United States. You will supervise crew, train staff on the BEST customer service experience, and act as Manager on Duty to ensure smooth daily operations.

You will oversee stock receiving, assist with openings/closings, onboard staff, and drive sales while controlling expenses. Flexibility, strong communication, and multitasking in a fast-paced retail environment are required.