Store Operations Lead - Customer Experience

Five Below Inc; Easton (MD); On-site; USD 19,000 - 28,000; Part time

Job summary

Five Below is seeking a Store Manager on Duty to lead daily store operations in a fast-paced retail environment. You will oversee associates, ensure top-tier customer service, and manage inventory and opening/closing procedures to ensure a smooth daily operation.

The role requires leadership, communication, and the ability to train new staff while driving sales and controlling expenses. Flexibility for day, evening, weekends and travel as needed is expected.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Maintains WOW customer experience through personal contact with customers.
• Trains crew on the BEST customer service experience for fast, friendly check-out.
• Oversees daily activities of store associates and ensures effective performance.
• Assists with receiving, unpacking, and organizing new stock for sales floor.
• Acts as Manager on Duty, overseeing store operations and staff management.
• Handles opening/closing procedures including cash security and alarms.
• Supports onboarding and ongoing training of associates and partner with leadership on merchandising.

Skills

Leadership

Customer service

Verbal and written communication

Multi-tasking

Creative thinking

Ability to multi-task

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below is seeking a Store Manager on Duty to lead daily store operations in a fast-paced retail environment. You will oversee associates, ensure top-tier customer service, and manage inventory and opening/closing procedures to ensure a smooth daily operation.

The role requires leadership, communication, and the ability to train new staff while driving sales and controlling expenses. Flexibility for day, evening, weekends and travel as needed is expected.