Store Ops & Customer Experience Lead

Family Dollar; Buffalo (NY); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Family Dollar in Buffalo, NY is seeking an Assistant Store Manager to support daily operations, drive customer service excellence, and develop the store team. You will help manage merchandise flow, supervise associates, and ensure compliance with company policies.

The role requires a high school diploma or equivalent and store management experience in retail. You will train staff, maintain safety standards, and protect assets while delivering a friendly, efficient shopping experience.

Qualifications

• High school diploma or equivalent; ability to read and interpret directives is required.
• Store management experience in retail, grocery, or drug store environment is preferred.
• Must be able to lift up to 55 lbs and perform physical tasks.
• Strong communication and interpersonal skills are required.
• Ability to work in a high-energy, team environment.
• Excellent customer service, organizational, and communication skills.

Responsibilities

• Assist with store functions and day-to-day store activities.
• Help customers in a positive, approachable manner and address questions or concerns they may have.
• Organize and transfer merchandise from delivery to stockroom to sales floor and maintain seasonal areas.
• Perform opening and closing procedures as needed.
• Follow directives and complete communications related to store activities.
• Maintain promotional displays and store cleanliness.
• Assist in ordering merchandise, processing damaged goods, payroll, scheduling, and cash handling.
• Maintain a well-stocked sales floor and organized stockroom to company standards.
• Protect and secure all company assets, including store cash.
• Adhere to safety policies and procedures and ensure staff compliance.
• Help Store Manager supervise, train, and develop Store Associates.
• Foster a positive, safe, respectful environment for customers and staff.
• Keep bathrooms and store areas clean, restocked, and presentable.

Skills

Strong communication

Customer service

Team collaboration

Organizational skills

Problem solving

Physical ability

Education

High school diploma or equivalent

Job description

Family Dollar in Buffalo, NY is seeking an Assistant Store Manager to support daily operations, drive customer service excellence, and develop the store team. You will help manage merchandise flow, supervise associates, and ensure compliance with company policies.

The role requires a high school diploma or equivalent and store management experience in retail. You will train staff, maintain safety standards, and protect assets while delivering a friendly, efficient shopping experience.