Store Operations & Talent Manager

Macy's, Inc.; Madison (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program withmental

Tuition reimbursement

Job summary

Macy's, Inc. is seeking a Manager, Business Administration to oversee essential store operations and administrative functions, including budgets and cash office. You will partner with Store Leaders to ensure the store runs efficiently and delivers a superior guest experience.

The role emphasizes staffing, interviewing, hiring, onboarding, coaching, and ongoing development to maximize profitability and keep Macy's standards high across departments.

Qualifications

• Minimum 3–5 years of management experience in a retail store.
• Strong leadership with proven hiring, training, and performance management capabilities.
• Ability to manage budgets, payroll, and store operations.
• Excellent communication and collaboration skills with store leaders and teams.

Responsibilities

• Drive Store Scorecard results through hiring, retention, and operations.
• Maintain profitability by staffing effectively and controlling expenses.
• Lead hiring processes, interview candidates, and coach peers.
• Hire, train, coach, develop, evaluate, and discipline direct reports.
• Establish work strategies and manage colleague performance.
• Oversee onboarding and orientation for new colleagues.
• Improve onboarding to boost engagement and reduce turnover.
• Lead training and deployment of store-wide process initiatives.
• Track user experience and coordinate with Central Team on enhancements.
• Manage hours, payroll, cash office, inventory, and selling areas.

Skills

Leadership and Management

Operational Management

Recruitment and Retention

Training and Development

Collaboration and Communication

Customer and Team Focus

Education

High School diploma or equivalent

Job description

Macy's, Inc. is seeking a Manager, Business Administration to oversee essential store operations and administrative functions, including budgets and cash office. You will partner with Store Leaders to ensure the store runs efficiently and delivers a superior guest experience.

The role emphasizes staffing, interviewing, hiring, onboarding, coaching, and ongoing development to maximize profitability and keep Macy's standards high across departments.