Manager, Business Administration

Macy's; Providence (RI); On-site; USD 65,000 - 90,000; Full time

Job summary

Macy's, Inc. is seeking a Manager, Business Administration to lead essential store operations, including staffing, budgets, and cash office functions, ensuring the store runs efficiently in a retail environment.

The role collaborates with Store Leaders to drive hiring, onboarding, training, and performance management, while optimizing profitability and customer experience across the store.

Qualifications

• Experience in managing hiring, onboarding, and performance management.
• Ability to develop action plans to improve profitability and store metrics.
• Strong collaboration with store leadership to drive staffing and operations.

Responsibilities

• Collaborate with the Store Manager to improve Store Scorecard results.
• Maintain profit through staffing, weekend compliance, and expenses.
• Lead in-store hiring process from applicant contact to onboarding.
• Hire, train, coach, develop, evaluate, and discipline direct reports.
• Establish work strategies and manage colleague performance.
• Direct onboarding and orientation to improve candidate experience.
• Ensure rapid learning curve and reduce turnover.
• Lead training and deployment of tech and store-wide processes.
• Track adoption and coordinate with Central Team on enhancements.
• Manage hours, payroll, and inventory while controlling expenses.
• Maximize sales and minimize expenses.
• Oversee monthly P&L, including selling costs and hourly rate compliance.
• Develop action plans to drive profitability.
• Staffing strategies with Workforce Central.
• Maintain store environment and cleanliness, audits.
• Resolve environment and safety concerns with Facilities.
• Oversee selling areas as needed.
• Foster inclusive environment connecting colleagues and customers.

Skills

Leadership

Operational Management

Recruitment and Retention

Job description

Be part of an amazing story
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Be part of an amazing story
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Business Administration leads the essential activities and colleagues that drive Stores' business processes, enabling Macy's Stores to run successfully. The role focuses on multiple functions, such as interviewing, hiring, staffing, and scheduling to ensure the store runs efficiently. Additionally, this position handles store operations and administrative functions, including budgets and cash office functions.

What You Will Do

• Collaborate with the Store Manager and other Store Leaders to drive overall Store Scorecard results by focusing on hiring and retention strategy, operations, and the shopping environment.
• Maintain profit through effective staffing, weekend compliance, and controllable expenses.
• Lead the in-store experience of the hiring process, including corresponding with applicants, interviewing, selecting the best talent, and coaching peers in all aspects of hiring.
• Interview, hire, train, coach, develop, evaluate, and discipline direct reports.
• Establish work strategies, manage colleague performance and behavior, and address and resolve complaints.
• Direct strategies to impact the candidate experience by leading the colleague onboarding process and orientation.
• Ensure a rapid learning curve, increase engagement of new hires, and reduce turnover rates.
• Lead the training and successful deployment of all tech and store-wide process initiatives, including annual training.
• Ensure high levels of adoption, track user experience needs, and align with the Central Team on regular updates to prioritize enhancements.
• Manage operational activities such as hours utilization, payroll and non-payroll expenses, cash office, and supply inventory.
• Maximize sales and minimize expenses.
• Oversee the store's monthly P&L, including selling cost and average hourly rate compliance.
• Develop action plans to drive overall store profitability.
• Strategize with Workforce Central partners on staffing and scheduling solutions to meet customer demand.
• Maintain and balance staffing to meet targets.
• Responsible for the overall store shopping environment and cleanliness, including monthly housekeeping audits.
• Resolve store environment issues and safety concerns in partnership with the Facilities team.
• Oversee select selling areas based on store operating needs.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Leadership and Management: Strong leadership skills to manage essential activities and colleagues, including hiring, training, and performance management.

Operational Management: Proficiency in managing operational activities, P&L oversight, and developing action plans to drive profitability.

Recruitment and Retention: Experience in leading the hiring process, onboarding, and