Store Operations Supervisor — People, Performance & Service

Royal Farms; Philadelphia (Philadelphia County); On-site; USD 33,000 - 39,000; Full time

Job summary

Royal Farms is seeking an Assistant Store Manager to support daily store operations, supervise staff, and drive performance while upholding the company’s standards of service and safety. You will assist with planning, implement initiatives, and ensure consistent execution of policies and customer programs.

The role emphasizes leadership, communication, and operational excellence in a fast-paced retail environment, with incentives tied to performance and a 40-hour workweek baseline.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED.
• Minimum of 1 year of experience in fast food, retail, or related management.
• Proven leadership skills with the ability to supervise and motivate teams.
• Strong written, verbal, and interpersonal communication skills.
• Strong organizational skills with the ability to prioritize and delegate tasks.
• Basic proficiency in business math, accounting, and computer applications.
• Demonstrated analytical and decision-making abilities.
• Preference for associate degree or higher.
• ANSI-approved Food Safety Manager Certification preferred.

Responsibilities

• Lead store team and develop staff through recruiting, onboarding, training, and ongoing coaching.
• Provide training on new promotions, policies, processes, and safety equipment.
• Ensure consistent execution of company policies, procedures, and customer service standards.
• Monitor store performance and implement short- and long-term improvement strategies.
• Support Store Manager in handling customer escalations and operational issues.

Skills

Leadership

Customer service

Communication

Team development

Operations

Education

HS diploma or GED

Assoc degree or higher (preferred)

Job description

Royal Farms is seeking an Assistant Store Manager to support daily store operations, supervise staff, and drive performance while upholding the company’s standards of service and safety. You will assist with planning, implement initiatives, and ensure consistent execution of policies and customer programs.

The role emphasizes leadership, communication, and operational excellence in a fast-paced retail environment, with incentives tied to performance and a 40-hour workweek baseline.