Store Leader - Customer Experience & Operations

Royal Farms; North Carolina; On-site; USD 65,000 - 80,000; Full time

Job summary

Royal Farms is seeking a Store Manager to oversee daily store operations and lead a team of associates to deliver an outstanding customer experience. The role focuses on staffing, training, performance management, and financial results within a fast-paced environment.

The candidate should have 2+ years of retail management experience, strong leadership and communication skills, and the ability to drive store performance while upholding safety and policy standards.

Qualifications

• Requires 2+ years of fast food or retail management with full operational accountability.
• Strong written, verbal, and interpersonal communication skills.
• Ability to hire, train, schedule, and evaluate staff and manage performance.

Responsibilities

• Oversee daily store operations and ensure exceptional customer experience across all touchpoints.
• Lead and develop the retail team, coaching for performance and engagement.
• Monitor store performance metrics and implement corrective actions for profitability.
• Ensure compliance with wage, hour, safety, and policy standards.
• Communicate with district leadership and drive execution of marketing programs.

Skills

Leadership

Customer Service

Staffing & Training

Communication

Team Building

Education

High School Diploma or GED

Tools

POS systems

Job description

Royal Farms is seeking a Store Manager to oversee daily store operations and lead a team of associates to deliver an outstanding customer experience. The role focuses on staffing, training, performance management, and financial results within a fast-paced environment.

The candidate should have 2+ years of retail management experience, strong leadership and communication skills, and the ability to drive store performance while upholding safety and policy standards.