Store Operations Supervisor — Flexible Schedule & Growth

CVS Health; Oakland (CA); On-site; USD 27,000 - 39,000; Full time

Job summary

CVS Health in Oakland, CA is seeking an Operations Supervisor to backstop the CVS Store Management team, drive store execution and performance, and build consumer loyalty through exceptional service. When managers are offsite, you lead the store and supervise staff, ensuring opening/closing procedures are completed.

You’ll work in a fast-paced retail environment, coordinating with management, supervising crews, and maintaining confidentiality while delivering a positive shopping experience and

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills, supervision, and influencing skills
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Responsibilities

• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy
• and promote a positive shopping experience for all CVS customers
• Provide colleagues personalized customer service feedback and coaching
• Maintain customer/patient confidentiality
• Price merchandise
• Stock shelves
• Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Support the planning, execute the display and maintenance of off-shelf merchandise

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision

Influencing skills

Flexible schedule

Overtime readiness

Customer service orientation

Education

High School diploma or equivalent

Job description

CVS Health in Oakland, CA is seeking an Operations Supervisor to backstop the CVS Store Management team, drive store execution and performance, and build consumer loyalty through exceptional service. When managers are offsite, you lead the store and supervise staff, ensuring opening/closing procedures are completed.

You’ll work in a fast-paced retail environment, coordinating with management, supervising crews, and maintaining confidentiality while delivering a positive shopping experience and