Store Operations Supervisor — Flexible Hours

CVS Health; Town of Niskayuna (NY); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health is seeking an Operations Supervisor to support the store management team in planning and driving store execution and performance, with a focus on delivering excellent customer service when the manager is not onsite.

You will lead store staff, supervise activities, communicate with management, handle customer questions and complaints, manage merchandise and presentation, and help maintain a positive CVS shopping experience for customers.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed.

Responsibilities

• Work effectively with store management and store crews.
• Supervise the store’s crew through assigning, directing and following up of all activities.
• Effectively communicate information both to and from store management and crews.
• Assist customers with their questions, problems and complaints.
• Promote CVS customer service culture. (Greet, offer help, and thank).
• Handle all customer relations issues in accordance with company policy.
• Provide colleagues personalized customer service feedback and coaching.
• Maintain customer/patient confidentiality.
• and promote a positive shopping experience for all CVS customers.
• Price merchandise.
• Stock shelves.
• Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise.
• Support the planning, execute the display and maintenance of off-shelf merchandise.

Skills

Deductive reasoning

Analytical skills

Computer skills

Communication

Supervision

Influencing

Education

High School diploma or equivalent

Job description

CVS Health is seeking an Operations Supervisor to support the store management team in planning and driving store execution and performance, with a focus on delivering excellent customer service when the manager is not onsite.

You will lead store staff, supervise activities, communicate with management, handle customer questions and complaints, manage merchandise and presentation, and help maintain a positive CVS shopping experience for customers.