Store Operations Specialist: Drive Excellence & Impact

REI; Austin (TX); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Employee discount

Health benefits over time

Retirement savings plan

Accrued time off

Job summary

REI Austin is seeking a Sr. Operations Specialist to guide the store to operational excellence. This role serves as the store's “Swiss Army Knife,” supporting management, sharing knowledge with staff, and assisting customers daily.

You will organize office duties, influence outcomes, and promote REI culture through every interaction. The position emphasizes flexibility with hours, mentoring teammates, and coordinating with Safety and Quality processes while maintaining strong relationships and

Qualifications

• Experience in a retail or office environment is preferred.
• Ability to communicate effectively with customers and teammates.
• Strong organizational and prioritization skills.
• Willingness to learn and adapt in a dynamic store setting.

Responsibilities

• Reviews and reconciles operational business expenses.
• Mentors and supports operations and sales staff as needs.
• Manages office supply inventory within assigned budget.
• Helps with hiring, HR documentation, and maintains store files.
• Coordinates Safety, Product Quality, and Loss Prevention standards.

Skills

Retail experience

Customer relationship

Communication

Problem solving

Organizational skills

Job description

REI Austin is seeking a Sr. Operations Specialist to guide the store to operational excellence. This role serves as the store's “Swiss Army Knife,” supporting management, sharing knowledge with staff, and assisting customers daily.

You will organize office duties, influence outcomes, and promote REI culture through every interaction. The position emphasizes flexibility with hours, mentoring teammates, and coordinating with Safety and Quality processes while maintaining strong relationships and