Store Operations Shift Lead - Customer Experience

Kroger Family of Companies; Glasgow (KY); On-site; USD 36,000 - 60,000; Full time

Job summary

Kroger Family of Companies is seeking a hands-on store leader to oversee daily operations and deliver outstanding customer service. In this role you will supervise teams across cashiering, stocking, maintenance, and cleaning, especially in the store manager's absence.

You will promote safety, integrity, and reliable performance while upholding company policies and seasonal initiatives. You should be capable of open or close shifts, manage labor costs, help drive sales, and ensure a welcoming

Qualifications

• Any previous supervisory/leadership experience.
• Past work record reflects dependability and integrity.
• Ability to pass a preemployment background check.
• Knowledge of basic math.
• Effective communication and reading skills.
• Ability to handle stressful situations.

Responsibilities

• Assist store management and team members in providing a favorable customer shopping experience.
• Assist in leading teams in the planning, implementation and execution of merchandising and operating initiatives.
• Work with team members to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation of plans.
• Drive sales working with store management team to maximize sales and profits while managing shrink.
• Assist the store management team in reducing turnover, increasing retention and maintaining consistent store operations.
• Assist with the management of labor and supply costs to meet customer service and financial targets.
• Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
• Maintain an awareness of inventory and stocking conditions to capture ordering system integrity.
• Oversee the total store operations in absence of store management.
• Maintain flexibility to work any shift, ability to open or close store.

Skills

Supervisory experience

Communication skills

Reading skills

Reliability / integrity

Stress management

Job description

Kroger Family of Companies is seeking a hands-on store leader to oversee daily operations and deliver outstanding customer service. In this role you will supervise teams across cashiering, stocking, maintenance, and cleaning, especially in the store manager's absence.

You will promote safety, integrity, and reliable performance while upholding company policies and seasonal initiatives. You should be capable of open or close shifts, manage labor costs, help drive sales, and ensure a welcoming