Shift Leader: Create Stellar Customer Experience

Kroger; Cynthiana (KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee assistance program

Job summary

The Kroger Company is seeking a Store Supervisor to oversee total store operations in the absence of store management, ensuring exceptional customer service and a safe, clean environment. You will lead teams in cashiering, stocking and merchandising, drive sales, control costs, and maintain compliance with food safety and company policies.

This role requires flexibility to work various shifts and respond to in-store needs.

Qualifications

• Supervisory or leadership experience required.
• Dependability and integrity in work history.
• Ability to pass pre-employment background check.
• Basic math knowledge.
• Effective written and verbal communication.
• Ability to handle stressful situations.

Responsibilities

• Work in all areas of our stores including cashiering, stocking, general maintenance, and cleaning.
• Assist store management and team members in the achievement of a favorable customer shopping experience.
• Assist in leading teams in the planning, implementation and execution of merchandising and operating initiatives.
• Work with team members to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation of plans.
• Drive sales working with store management team to maximize sales and profits while managing shrink.
• Assist the store management team in reducing turnover, increasing retention and maintaining consistent store operations.
• Assist with the management of labor and supply costs to meet customer service and financial targets.
• Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
• Maintain an awareness of inventory and stocking conditions to capture ordering system integrity.
• Display positive attitude
• Stay current with present, future, seasonal and special ads
• Adhere to all food safety regulations and guidelines
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Report all safety risks or issues, and illegal activity, including robbery, theft or fraud
• Adhere to all local, state and federal laws, and company guidelines
• Oversee the total store operations in absence of store management
• Maintain flexibility to work any shift, ability to open or close store
• Promote trust and respect among team members
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold throughout the store
• Achieve a satisfactory level of technical and professional skills or knowledge in position and related areas
• Gain and maintain knowledge of products sold; respond to questions and make suggestions about products
• Physical demands include, but are not limited to, standing and walking 100% of the time, lifting an average of 50 lbs., pushing, pulling, bending, twisting/turning, manual dexterity, and repetitive motion of hands/wrists
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Leadership experience

Dependability

Math skills

Communication skills

Stress handling

Job description

The Kroger Company is seeking a Store Supervisor to oversee total store operations in the absence of store management, ensuring exceptional customer service and a safe, clean environment. You will lead teams in cashiering, stocking and merchandising, drive sales, control costs, and maintain compliance with food safety and company policies.

This role requires flexibility to work various shifts and respond to in-store needs.