Store Operations & Merchandising Manager

Kohl's; Gaylord (MI); On-site; USD 52,000 - 78,000; Full time

Job summary

Kohl’s is seeking an Operations Manager or Merchandising Manager to oversee store operations and merchandising, driving sales and profitability. You will coach associates, enforce brand standards, and ensure efficient processes across receiving, stockroom, and floor replenishment.

You will lead pricing, customer service, and merchandising execution while maintaining safety and loss-prevention practices. The role requires strong leadership and adaptability in a busy retail environment.

Qualifications

• Experience supervising teams or associates and coaching to daily goals.
• Strong verbal and written communication with interpersonal skills.
• Excellent decision-making and problem-solving abilities.

Responsibilities

• Ensure sound operational processes including receiving, stockroom management and omni‑channel fulfillment.
• Drive accuracy through adherence to directives such as merchandise disposition practices.
• Maintain product levels on the sales floor via floor replenishment based on sell-through and seasonal changes.
• Lead point-of-sale and customer service to deliver fast transactions and a compelling customer experience.
• Ensure merchandising standards follow visual direction and are displayed clearly and appealingly to customers.
• Direct training of associates on company merchandising direction and brand standards.
• Lead pricing activities with accurate ticketing and price changes.
• Support loss prevention through monitoring activity and enforcing safety policies.
• Manage training for new hires to ensure process, inventory, productivity and product knowledge.

Skills

Team supervision

Communication skills

Decision making

People management

Coaching & development

Flexibility

Education

College degree or equivalent

Job description

Kohl’s is seeking an Operations Manager or Merchandising Manager to oversee store operations and merchandising, driving sales and profitability. You will coach associates, enforce brand standards, and ensure efficient processes across receiving, stockroom, and floor replenishment.

You will lead pricing, customer service, and merchandising execution while maintaining safety and loss-prevention practices. The role requires strong leadership and adaptability in a busy retail environment.