Retail Store Operations & Merchandising Leader

Kohl's; Kokomo (IN); On-site; USD 55,000 - 85,000; Full time

Job summary

Kohl’s is seeking an Operations Manager or Merchandising Manager in the United States to oversee store operations and/or merchandising. You will coach associates, ensure merchandising standards, manage pricing and loss prevention, and drive sales and profitability.

This role requires leadership across service, stock, and floor replenishment, with a focus on customer experience. Responsibilities include training new hires, maintaining inventory accuracy, and ensuring brand standards are met in a

Qualifications

• Experience supervising teams or associates, including the responsibility for coaching to achieve daily goals and performance management.
• Great verbal/written communication and interpersonal skills.
• Excellent decision-making and problem-solving skills to make quick decisions.
• Strong people management skills and ability to develop talent.
• Flexible availability, including days, nights, weekends and holidays.

Responsibilities

• Ensure sound operational processes, including receiving and processing product, stockroom management and omni channel fulfillment
• Drive accuracy through completion of all required business directives such as merchandise disposition practices
• Maintain appropriate levels of product on the sales floor by planning and directing floor replenishment as necessary based on sell through and seasonal changes
• Lead efforts at point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
• Ensure that store merchandising standards follow visual merchandising direction, adjusting layout and presentation for clarity and appeal
• Direct, teach and train associates to accurately execute all company merchandising direction to brand standards in a timely manner
• Lead execution of pricing activities in the store, ensure price changes and ticketing procedures are completed accurately and efficiently
• Monitor and mitigate loss by educating associates and partnering with Loss Prevention
• Manage the training processes for new hires, ensuring associates are skilled on process best practices and inventory procedures

Skills

Team supervision

Coaching

Communication

Decision making

People management

Flexibility

Education

College degree or equivalent

Job description

Kohl’s is seeking an Operations Manager or Merchandising Manager in the United States to oversee store operations and/or merchandising. You will coach associates, ensure merchandising standards, manage pricing and loss prevention, and drive sales and profitability.

This role requires leadership across service, stock, and floor replenishment, with a focus on customer experience. Responsibilities include training new hires, maintaining inventory accuracy, and ensuring brand standards are met in a