Store Operations & Merchandising Associate

Crate & Barrel; Paramus (NJ); On-site; USD 28,000 - 38,000; Full time

Job summary

Crate & Barrel is seeking an Operations Associate to maintain an efficient stockroom and support the salesfloor. You will process packages, manage inventory, and ensure displays reflect the brand standards.

Reporting to the Assistant Store Leader, you’ll help with pricing, promotions, and customer service in a fast-paced environment. Candidates should be customer-focused, possess strong communication skills, and be comfortable using POS and store systems.

Qualifications

• Excellent interpersonal and communication skills.
• Experience with store systems (POS, AS400, email).
• Strong reading/writing in English and basic arithmetic.
• Flexible and adaptable to evolving business needs.
• Commitment to store safety and teamwork.
• Creative problem solving.

Responsibilities

• Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store.
• Assist in preparing the stockroom for inventory and perform assigned inventory duties.
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom.
• Execute and maintain the visual merchandising standards of the sales floor to engage customers and associates with the product.
• Assist with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase.
• Possess and demonstrate excellent service and company standards in selling, customer service, visual merchandising and teamwork.
• Greet and receive customers in a welcoming manner, respond to customer questions, process payments, and involve higher level management, as appropriate.
• Engage in, maintain and support store safety standards and training.
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Manual.
• Lead by example and support store management in holding self and others accountable for store profitability and operational excellence.
• Drive sales through engagement of customers, suggestive selling, sharing and demonstrating product knowledge and product expertise, as needed.
• Communicate and have awareness of applicable promotions, offers, loyalty programs, and other initiatives to customers, as needed.
• Promote the brand by engaging customers in creative activities and demonstrations, as needed.

Skills

Interpersonal skills

Customer service

Communication

Flexibility

Safety awareness

Problem solving

Tools

POS system

AS400

Tagger guns

Two-way radio

Job description

Crate & Barrel is seeking an Operations Associate to maintain an efficient stockroom and support the salesfloor. You will process packages, manage inventory, and ensure displays reflect the brand standards.

Reporting to the Assistant Store Leader, you’ll help with pricing, promotions, and customer service in a fast-paced environment. Candidates should be customer-focused, possess strong communication skills, and be comfortable using POS and store systems.