Store Operations Manager - Lead & Develop Team

Books A Million; Dover (DE); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Compensation

Health & Wellness

Financial Protection

Retirement Savings

Paid Time Off

Employee Discounts

Employee Assistance Program

Job summary

Books-A-Million is seeking an Assistant General Manager to lead daily store operations and drive sales in Dover, DE. You will work with the management team to ensure high standards of service, training, scheduling, and store security while overseeing budgeting, merchandising, and performance reviews.

The role requires strong leadership, customer service, and communication skills, with open availability for various shifts.

Qualifications

• Must have strong leadership and customer service focus.
• Experience supervising a team and driving store performance.
• Ability to train, develop, and motivate Associates and Leads.
• Capable of managing budgets and driving sales growth.

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all company policies, procedures, and guidelines.
• Operates the store as the Manager On Duty in conjunction with the management team.
• Maintains the physical security of the Books-A-Million store they are assigned, and in doing so is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Assists General Manager with interviewing, hiring, and onboarding new talent.
• Trains and develops Associates and Leads.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Consults with the General Manager on associate performance.
• Drops off bank deposit and pick up change order as needed.
• Creates schedules and daily agendas to match store business needs.
• Performs other duties as assigned.

Skills

Interpersonal Skills

Team Management and Development

Action Orientation

Strong verbal and writtencommunication

Education

21 years of age or older

High school diploma or equivalent, some college preferred

Job description

Books-A-Million is seeking an Assistant General Manager to lead daily store operations and drive sales in Dover, DE. You will work with the management team to ensure high standards of service, training, scheduling, and store security while overseeing budgeting, merchandising, and performance reviews.

The role requires strong leadership, customer service, and communication skills, with open availability for various shifts.