Store Operations Leader - Drive Sales & Service Excellence

Books A Million; Harrisburg (Dauphin County); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive Compensation

Health & Wellness

Financial Protection

Retirement Savings

Paid Time Off

Employee Discounts

Employee Assistance Program

Job summary

Books-A-Million in Harrisburg, PA is seeking an Assistant General Manager to oversee daily store operations as Manager On Duty, driving sales and customer service with the leadership team. You will assist the General Manager with staffing, training, merchandising, and budget control, while ensuring operational efficiency and high standards of service across the store.

The role requires open availability, a history of supervision, and commitment to brand standards, with opportunities for

Qualifications

• 21 years of age or older.
• High school diploma or equivalent, some college preferred.
• Previous experience in a supervisor role.
• Demonstrated ability to act in a mature and conscientious manner.
• Ability to supervise a large number of associates.
• Strong decision-making, communication, and merchandising skills.
• Successful completion of all required background screenings.

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all company policies, procedures, and guidelines.
• Operates the store as the Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store and is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Maintains stock levels within the monthly budget.
• Assists General Manager with interviewing, hiring and onboarding new talent.
• Trains and develops Associates and Leads.
• Facilitates effective communication to all store Associates through daily briefings and weekly/monthly meetings.
• Audits buyback to ensure policies are followed.
• Drops off bank deposits and handles cash as needed.
• Creates schedules and daily agendas to match store business needs.
• Performs other duties as assigned.

Skills

Interpersonal Skills

Team Management and Development

Action Orientation

Strong verbal and written comms

Computer and cash register skills

Education

High school diploma or equivalent, some college preferred

21 years of age or older

Tools

Cash register systems

Point of Sale (POS)

Job description

Books-A-Million in Harrisburg, PA is seeking an Assistant General Manager to oversee daily store operations as Manager On Duty, driving sales and customer service with the leadership team. You will assist the General Manager with staffing, training, merchandising, and budget control, while ensuring operational efficiency and high standards of service across the store.

The role requires open availability, a history of supervision, and commitment to brand standards, with opportunities for