Store Operations Manager: Hospitality & Growth Leader

Insomnia Cookies, LLC; Miami (FL); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Base salary + quarterly bonus

Phone data plan stipend

Deferred compensation (Cookie Jar)

Health, dental, vision & pet insurance

401K with match

Paid vacation and personal days

Sick leave

Cookie College training

Free cookies and swag

Job summary

Insomnia Cookies, LLC is expanding its Miami, FL location and seeking a hospitality-focused manager to lead a diverse part-time team. The role emphasizes training, mentorship, and achievable sales success within a 빠-paced environment.

You’ll hire, coach, and develop Shift Leaders, Cookie Crew, and Delivery Drivers, while overseeing service quality, customer experience, inventory controls, and local marketing initiatives. Excellent benefits and growth await the right candidate.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun).
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business.
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests.
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System.
• Familiarity with using commercial convection ovens - a plus.

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

Skills

Leadership

Customer service

Staff development

Inventory management

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies, LLC is expanding its Miami, FL location and seeking a hospitality-focused manager to lead a diverse part-time team. The role emphasizes training, mentorship, and achievable sales success within a 빠-paced environment.

You’ll hire, coach, and develop Shift Leaders, Cookie Crew, and Delivery Drivers, while overseeing service quality, customer experience, inventory controls, and local marketing initiatives. Excellent benefits and growth await the right candidate.