Store Operations Manager (GM)

Insomnia Cookies, LLC; Miami (FL); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Base salary + quarterly bonus

Phone data plan stipend

Deferred compensation (Cookie Jar)

Health, dental, vision & pet insurance

401K with match

Paid vacation and personal days

Sick leave

Cookie College training

Free cookies and swag

Job summary

Insomnia Cookies, LLC is expanding its Miami, FL location and seeking a hospitality-focused manager to lead a diverse part-time team. The role emphasizes training, mentorship, and achievable sales success within a 빠-paced environment.

You’ll hire, coach, and develop Shift Leaders, Cookie Crew, and Delivery Drivers, while overseeing service quality, customer experience, inventory controls, and local marketing initiatives. Excellent benefits and growth await the right candidate.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun).
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business.
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests.
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System.
• Familiarity with using commercial convection ovens - a plus.

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

Skills

Leadership

Customer service

Staff development

Inventory management

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies is expanding and looking for strong management to join our team at the Miami, FL (110th Ave Sweetwater) location. We are seeking a hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks:

• a competitive base salary + quarterly bonus compensation package.
• a $50.00 per month cellphone data plan stipend.
• enrollmentin our Cookie Jar deferred compensation program.
• excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• free cookies, awesome swag and so much more!

Job Duties & Position Focus:

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

What we seek:

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!