Store Operations Leader — Team Growth & Customer Experience

wawa; Lake Placid (FL); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Mental health benefits

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

ESOP

Job summary

Wawa is seeking an Assistant General Manager (AGM) in Lake Placid, FL to lead daily store operations, develop the team, and drive profitability. You will oversee performance, hiring, training, and growth of Customer Service Associates while maintaining Wawa’s safety and quality standards.

You will coordinate schedules, monitor metrics, and implement action plans to improve results. The role emphasizes hands-on leadership, effective communication, and a focus on delivering an outstanding customer

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends and holidays.
• Proven leadership experience, ideally in food service or retail environment(s).
• Strong background in store operations including staffing, training, performance management, sales building, scheduling and expense control.
• Ability to implement change and drive results through effective execution.
• Excellent communication, relationship building and interpersonal skills.

Responsibilities

• Ensure every customer leaves satisfied by gathering feedback and solving problems; maintain a smooth Wawa experience.
• Deliver engaging training for Customer Service Associates to meet safety, quality and operational standards.
• Support hiring, onboarding, coaching, recognition and motivation of the team to perform at their best.
• Coordinate schedules and daily tasks to keep operations running efficiently.
• Monitor store performance; review reports, manage shrink, and identify improvement opportunities.
• Collaborate with peers to develop action plans that drive optimal results.

Skills

Leadership

Communication

Training

Scheduling

Problem solving

Education

High School Diploma or GED

Job description

Wawa is seeking an Assistant General Manager (AGM) in Lake Placid, FL to lead daily store operations, develop the team, and drive profitability. You will oversee performance, hiring, training, and growth of Customer Service Associates while maintaining Wawa’s safety and quality standards.

You will coordinate schedules, monitor metrics, and implement action plans to improve results. The role emphasizes hands-on leadership, effective communication, and a focus on delivering an outstanding customer