Store Operations Leader & Team Coach

Ross Stores, Inc.; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Ross Stores, Inc. in Raleigh, NC is seeking an experienced Store Manager to lead daily store operations, supervise non-exempt Associates, and ensure outstanding customer service. You will manage schedules, payroll, training, and compliance with company policies while upholding the Ross brand.

The role emphasizes merchandising, loss prevention, safety, and teamwork, with opportunities for career growth in a Fortune 500 company that values inclusion and strong community presence.

Qualifications

• Two or more years of Store or Assistant Store Manager experience in a retail environment.
• Ability to supervise, motivate and communicate positively to Store Associates at all levels.
• Ability to handle multiple tasks, prioritize, and follow through to completion.
• Maintain high quality of Customer service and standards.
• Fluency in English; ability to work evenings and weekends; basic math for retail operations.

Responsibilities

• Oversee store operations and payroll handling to align with budgets.
• Schedule Associates to meet business objectives and optimize coverage.
• Lead training and development of non-exempt staff.
• Ensure compliance with company policies and safety regulations.
• Direct merchandising, pricing, and markdowns per guidelines.
• Assist in loss prevention and inventory management.
• Provide courteous, professional customer service at all touchpoints.
• Uphold Ross brand standards and a clean, welcoming store environment.

Skills

Leadership

People management

Customer service

Payroll & scheduling

Communication

Tools

POS systems

PDTs

Inventory systems

Job description

Ross Stores, Inc. in Raleigh, NC is seeking an experienced Store Manager to lead daily store operations, supervise non-exempt Associates, and ensure outstanding customer service. You will manage schedules, payroll, training, and compliance with company policies while upholding the Ross brand.

The role emphasizes merchandising, loss prevention, safety, and teamwork, with opportunities for career growth in a Fortune 500 company that values inclusion and strong community presence.