Store Operations Leader & Team Coach

Lids; Boca Raton (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and ?s

Retirement plan

Employee discount

Paid Time Off

Early Wage Access

Uncapped monthly bonus potential

Job summary

Lids in Boca Raton is seeking an Assistant Store Manager to lead daily store operations, coach a team, and ensure exceptional customer service. You will partner with the Store Manager to execute selling strategies, manage schedules, train staff, and uphold brand standards.

This role offers growth opportunities, a comprehensive benefits package, and the chance to contribute to a premier sports retail experience that celebrates fandom and fashion.

Qualifications

• Experience leading a retail team and driving sales metrics.
• Strong customer service and communication skills.
• Ability to train, motivate and develop staff.

Responsibilities

• Act as Manager on duty for scheduling issues and customer escalations.
• Manage store associates through training programs and goal setting.
• Administer discipline when needed and maintain brand standards.
• Lead selling strategies to hit KPIs and sales targets.
• Resolve customer feedback and ensure a positive experience.
• Maintain store cleanliness and visual guidelines.

Skills

Sales results

Interpersonal skills

Team leadership

Customer service

Tools

MPOS system

Lids Custom

Job description

Lids in Boca Raton is seeking an Assistant Store Manager to lead daily store operations, coach a team, and ensure exceptional customer service. You will partner with the Store Manager to execute selling strategies, manage schedules, train staff, and uphold brand standards.

This role offers growth opportunities, a comprehensive benefits package, and the chance to contribute to a premier sports retail experience that celebrates fandom and fashion.