Store Operations Leader: Retail Excellence & Pet Care

PetSmart, Inc.; Alexandria (LA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart, Inc. is seeking a Retail Operations Lead to drive operational excellence in our stores. The role oversees merchandising, inventory management, pet care operations, and opening/closing procedures while ensuring a safe, organized environment and positive customer experiences.

Responsibilities include leading associates, optimizing displays, managing stock, and handling POS transactions with accuracy. This role emphasizes teamwork, training, and adherence to company policies.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability; flexibility to work evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Lead and guide sales associates in product handling and presentation standards.
• Support associate development through training, onboarding, mentoring, and coaching.
• Delegate and validate completion of daily tasks.
• Act as leader on duty when required and oversee store operations.
• Manage inventory, audits, and stock replenishment decisions.
• Operate POS systems and ensure cash handling accuracy.

Skills

Retail supervisory

Computer proficiency

Communication

Under pressure

Organizational skills

Tools

POS systems

Job description

PetSmart, Inc. is seeking a Retail Operations Lead to drive operational excellence in our stores. The role oversees merchandising, inventory management, pet care operations, and opening/closing procedures while ensuring a safe, organized environment and positive customer experiences.

Responsibilities include leading associates, optimizing displays, managing stock, and handling POS transactions with accuracy. This role emphasizes teamwork, training, and adherence to company policies.