Store Operations & People Leader

PetSmart; Cranberry Township (Butler County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking a Retail Operations Lead to drive store-level operational excellence—merchandising, inventory management, and pet care operations—while supporting associates and maintaining a safe, welcoming store environment.

The role emphasizes leadership, training, and collaboration to deliver a positive customer experience and ensure adherence to policies and procedures in a dynamic retail setting.

Qualifications

• Strong written and verbal communication skills.
• 2+ years of retail supervisory experience in a customer-focused environment.
• Proficiency in computer applications.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Lead and train sales associates on product knowledge and presentation standards.
• Delegate and validate completion of daily tasks; act as leader on duty when needed.
• Oversee merchandising, inventory management, and stock replenishment.

Skills

Communication

Leadership

Training

Organizational skills

POS experience

Tools

POS systems

Job description

PetSmart is seeking a Retail Operations Lead to drive store-level operational excellence—merchandising, inventory management, and pet care operations—while supporting associates and maintaining a safe, welcoming store environment.

The role emphasizes leadership, training, and collaboration to deliver a positive customer experience and ensure adherence to policies and procedures in a dynamic retail setting.