Retail Operations Lead - Pet Care & Merchandising Excellence

PetSmart, Inc.; Boynton Beach (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart, Inc. is seeking a Retail Operations Lead to drive operational excellence in our stores, focusing on merchandising, inventory management, and pet care operations. You will oversee associates and help ensure a safe, organized, and engaging shopping environment.

This role requires supervising experience, strong communication, and the ability to lead during peak times. It offers full-time hours, with evenings, weekends, and holidays as needed in a dynamic retail setting.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsibilities

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
• Delegate and validate completion of daily tasks.
• Leads and directs associates when acting as the leader on duty.
• Addresses and administer associate complaints and grievances.
• Maintains store standards and leads a culture of empowerment by ensuring compliance with Policies and Procedures and Code of Ethics.

Skills

Retail supervision

Job description

PetSmart, Inc. is seeking a Retail Operations Lead to drive operational excellence in our stores, focusing on merchandising, inventory management, and pet care operations. You will oversee associates and help ensure a safe, organized, and engaging shopping environment.

This role requires supervising experience, strong communication, and the ability to lead during peak times. It offers full-time hours, with evenings, weekends, and holidays as needed in a dynamic retail setting.