Store Leader: Drive Profit, People & Service

Wawa, Inc.; Shelbyville (IN); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision and mental健康?m

ESOP

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. in the United States is seeking a General Manager to oversee store operations, drive profitability, and inspire a high-performing team. You’ll own daily tasks from scheduling to customer experience, and you’ll coach colleagues to deliver excellence.

This role requires strong leadership, financial acumen, and hands-on coaching in a fast-paced retail environment. You’ll lead with integrity, champion company initiatives, and help shape an inclusive, rewarding store culture within a 24/7

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Proven leadership experience in fast-paced retail, food service, or fuel environments.
• Proven ability to coach, develop, and inspire career growth in individuals.
• Excellent communication, customer service, and relationship-building skills.
• Highly organized, detail-oriented, and able to manage multiple priorities independently.
• Skilled in problem-solving, critical thinking, and decision-making.
• Solid understanding of store financials and their impact on business performance.
• Demonstrated ability to proactively recognize trends and drive change to achieve optimal business results.

Responsibilities

• Oversee daily store operations, ensuring safety, service, and efficiency while maintaining compliance with audits, policies, and all regulations.
• Own accountability to meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans. Analyze trends, control costs, reduce waste, and manage cash procedures to ensure profitability.
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.
• Ensure store-wide safety, service, and operational excellence by executing policies, driving compliance, managing safety programs, and implementing continuous improvement initiatives.
• Champion company initiatives, communicate the 'why' behind changes, and ensure successful implementation and long‑term adoption of programs and processes.
• Create an inclusive, collaborative team culture focused on achievement, motivation and customer service.
• Hire, train, and develop a high‑performing team through coaching, performance management, and ongoing feedback. Support leadership development and drive a culture of excellence through formal talent management processes, training and onboarding.
• Maintain proper coverage in a 24/7 environment through strategic scheduling and resource allocation.
• Ensure a seamless and satisfying shopping experience by actively responding to customer feedback, resolving issues, and creating plans to exceed expectations.

Skills

Leadership

Communication

Customer service

Organizational skills

Problem solving

Decision making

Relationship-building

Education

High School Diploma or GED

Job description

Wawa, Inc. in the United States is seeking a General Manager to oversee store operations, drive profitability, and inspire a high-performing team. You’ll own daily tasks from scheduling to customer experience, and you’ll coach colleagues to deliver excellence.

This role requires strong leadership, financial acumen, and hands-on coaching in a fast-paced retail environment. You’ll lead with integrity, champion company initiatives, and help shape an inclusive, rewarding store culture within a 24/7