Senior Store Operations Leader

Wawa, Inc; Washington (District of Columbia); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

ESOP

401(k) matching

Education assistance

Store discounts

Paid time off

Parental leave

Wellness programs

Job summary

Wawa, Inc. is seeking a Store Operations Leader in Washington, DC, to oversee daily store activities, drive safety and service, and meet performance targets through strong financial and inventory planning.

You will lead, coach, and develop a high‑performing team while ensuring 24/7 coverage and exceptional customer experience. The role emphasizes actionable cost control, trend analysis, and effective communication to implement company initiatives and continuous improvement programs across the

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends and holidays.
• Proven leadership experience in fast‑paced retail, food service, or fuel environments.
• Proven ability to coach, develop, and inspire career growth in individuals.
• Excellent communication, customer service, and relationship‑building skills.
• Highly organized, detail‑oriented, and able to manage multiple priorities independently.
• Skilled in problem‑solving, critical thinking, and decision‑making.
• Solid understanding of store financials and their impact on business performance.
• Demonstrated ability to proactively recognize trends and drive change to achieve optimal business results.

Responsibilities

• Oversee daily store operations, ensuring safety, service, and efficiency.
• Meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans.
• Analyze trends, control costs, reduce waste, and manage cash procedures to ensure profitability.
• Collaborate with peers to develop action plans that drive optimal results.
• Ensure safety programs and continuous improvement initiatives are implemented.
• Hire, train, and develop a high‑performing team through coaching and feedback.
• Maintain proper coverage in a 24/7 environment through scheduling and resource allocation.
• Respond to customer feedback and create plans to exceed expectations.

Skills

Leadership experience

Coaching & development

Customer service

Store financials understanding

Problem solving

Time management

Communication

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Store Operations Leader in Washington, DC, to oversee daily store activities, drive safety and service, and meet performance targets through strong financial and inventory planning.

You will lead, coach, and develop a high‑performing team while ensuring 24/7 coverage and exceptional customer experience. The role emphasizes actionable cost control, trend analysis, and effective communication to implement company initiatives and continuous improvement programs across the