Store Operations Leader & People Coach

Food Lion; Virginia (MN); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Food Lion is seeking a Store Manager to lead store operations at our Virginia location. You will hire, train, and develop associates while driving financial and sales goals, ensuring safety standards, and maintaining strong customer service.

You’ll oversee budgeting, scheduling, and daily operations, acting as Manager on Duty when the Store Manager is away. The role requires a college degree or equivalent, prior department manager experience, and a track record in merchandising, people

Qualifications

• College degree or equivalent preferred.
• Department Manager or equivalent experience required.
• Strong understanding of store operations and total store merchandising techniques.
• Excellent interpersonal, customer service and communication skills.
• Excellent organizational skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Desire and ability to lead and manage associates throughout multiple departments.
• Must be able to meet the physical requirements of the position.
• Must meet minimum age requirements to perform specific job functions.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment. Accreditation must be maintained while employed in a position requiring accreditation

Responsibilities

• Hire, train, and develop associates
• Manage performance through performance management, coaching, appraisal and disciplinary efforts
• Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Observe and ensure compliance with company security, safety, and food safety standards
• Understand and use company tools such as financial reports, ACIS, scheduling, productivity, ordering, and BI systems
• Support the achievement of store budgeted financial and operating results
• Serve as Manager on Duty, perform responsibilities of Store Manager when absent
• Assist the Store Manager with day-to-day operations
• Serve as a model for customer service and instill this value in all associates
• Adhere to all company guidelines, policies and standard practices
• Manage and develop associates to ensure adherence to Standard Practices
• Maximize sales through excellent customer service and minimize shrink through proper practices
• Ensure store conditions, customer service and satisfaction, product quality, freshness, availability, variety and execution of all policies and procedures
• Ensure compliance with local, state and federal regulations
• Ensure staffing schedules across departments meet business needs
• Interact with associates to ensure understanding of expectations and training
• Complete CBT, Training packets and Training Aid courses
• Maintain confidentiality of store information
• Perform all other duties and projects as assigned

Skills

People management

Customer service

Communication

Leadership

Education

College degree or equivalent

Department Manager or equivalent experience

Job description

Food Lion is seeking a Store Manager to lead store operations at our Virginia location. You will hire, train, and develop associates while driving financial and sales goals, ensuring safety standards, and maintaining strong customer service.

You’ll oversee budgeting, scheduling, and daily operations, acting as Manager on Duty when the Store Manager is away. The role requires a college degree or equivalent, prior department manager experience, and a track record in merchandising, people