Store Operations Leader: Customer Experience & Team Growth

Food Lion; Dumfries (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Food Lion in Dumfries, VA is seeking an experienced Store Manager on Duty to support day-to-day store operations, lead a team of associates, and drive sales while upholding safety, food safety, and company standards.

You will hire, coach, and develop staff, manage budgets, review financial reports, and ensure excellent customer service. The role requires strong communication, problem solving, and a commitment to Food Lion's guiding principles and policies.

Qualifications

• College degree or equivalent preferred.
• Department Manager or equivalent experience required.
• Strong understanding of store operations and total store merchandising techniques.
• Excellent interpersonal, customer service and communication skills.
• Excellent organizational skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.

Responsibilities

• Hire, train, and develop associates.
• Manage performance through coaching, appraisal and disciplinary efforts.
• Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy.
• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service.
• Ensure proper control of all store funds and company assets.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Observe and ensure compliance with company security, safety, and food safety standards.
• Understand and use company tools such as; financial reports, ACIS, scheduling, CAO, and business information systems.
• Support the achievement of store budgeted financial and operating results.
• Serve as Manager on Duty, perform all responsibilities of Store Manager when not present.

Skills

Store operations

People management

Budgeting

Customer service

Communication

Education

College degree

Tools

ACIS

Scheduling

CAO

Business information systems

Job description

Food Lion in Dumfries, VA is seeking an experienced Store Manager on Duty to support day-to-day store operations, lead a team of associates, and drive sales while upholding safety, food safety, and company standards.

You will hire, coach, and develop staff, manage budgets, review financial reports, and ensure excellent customer service. The role requires strong communication, problem solving, and a commitment to Food Lion's guiding principles and policies.