Store Operations Leader — Lead, Coach & Elevate Experience

SEPHORA; New York (NY); On-site; USD 80,231,000 - 90,315,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Sephora NY Downtown Brooklyn is seeking an Operations Leader to drive store performance. You’ll oversee inventory, replenishment, order fulfillment, and the overall operation to ensure a seamless client experience.

Lead the operations team, coach colleagues, manage merchandising and promotions, uphold Sephora standards, and ensure safety and accurate policy execution in a fast-paced retail environment.

Qualifications

• MUST have minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with excellent problem-solving and organizational skills.
• Effective time management and ability to prioritize in a dynamic environment.
• Excellent communication and interpersonal skills.
• Skilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and success.
• Physically able to lift and carry up to 50 pounds as needed.

Responsibilities

• Lead with impact by overseeing inventory management, replenishment, order fulfillment, and maintaining operational standards.
• Drive brand presentation through visual merchandising, promotions, and store upkeep to support sales.
• Support the client experience by partnering with the team to deliver exceptional service and achieve store goals.
• Coach and develop team members; train on operational processes, selling behaviors, performance metrics, and company initiatives.
• Foster inclusivity and teamwork by promoting a culture of openness and empowerment.
• Uphold Sephora standards by following policies and ensuring a safe, enjoyable shopping experience.

Skills

Leadership

People leadership

Attention to detail

Time management

Communication

Motivation

Physical fitness

Job description

Sephora NY Downtown Brooklyn is seeking an Operations Leader to drive store performance. You’ll oversee inventory, replenishment, order fulfillment, and the overall operation to ensure a seamless client experience.

Lead the operations team, coach colleagues, manage merchandising and promotions, uphold Sephora standards, and ensure safety and accurate policy execution in a fast-paced retail environment.