Retail Ops Leader: Inventory, Merchandising & Team Coach

Sephora SA; New York (NY); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Inclusion & Belonging

Healthcare benefits

Job summary

Sephora NY-Soho is seeking an Operations Leader to drive store efficiency, oversee inventory and merchandising, and coach the team.

You will lead with impact, maintain Sephora’s brand standards, and ensure an exceptional client experience while promoting inclusivity.

If you are passionate about retail operations and developing people, this is your moment to Belong to Something Beautiful.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with excellent problem-solving and organizational skills.
• Effective time management and ability to prioritize in a dynamic environment.
• Excellent communication and interpersonal skills.
• Skilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and success.
• Physically able to lift and carry up to 50 pounds as needed.

Responsibilities

• Oversee inventory management, replenishment, order fulfillment, and ensure operational standards are met.
• Lead visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive sales.
• Partner with the team to deliver exceptional service and contribute to achieving store goals.
• Guide and train team members to build a fulfilling path at Sephora while learning operational processes, selling behaviors, performance metrics, and company initiatives.
• Help promote a culture of openness where everyone feels empowered.
• Follow company policies and help create a safe and enjoyable shopping experience for all.

Skills

Leadership

Coaching

Attention to detail

Time management

Communication

Interpersonal skills

Motivating teams

Job description

Sephora NY-Soho is seeking an Operations Leader to drive store efficiency, oversee inventory and merchandising, and coach the team.

You will lead with impact, maintain Sephora’s brand standards, and ensure an exceptional client experience while promoting inclusivity.

If you are passionate about retail operations and developing people, this is your moment to Belong to Something Beautiful.