Store Operations Leader - High-Volume Retail

At Home; Manchester (CT); On-site; USD 46,000 - 60,000; Full time

Job summary

At Home is hiring an Assistant Store Manager - Operations to support the Store Manager in leading operational, financial, and team functions in a large-format retail environment. The role focuses on driving store performance, ensuring execution standards, and delivering an exceptional customer and Team Member experience.

The role leads Operations Leads and Zone Lead teams based on store volume, coaches staff, and ensures compliance with policies and laws while fostering a culture of teamwork and

Qualifications

• High school diploma or equivalent required; Bachelor's Degree preferred.
• Minimum of 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.
• Proven experience leading teams of 20+ Team Members and managing a minimum of $5M in annual revenue or budget.
• Knowledge of freight processes, inventory control, stocking, and merchandising, with the ability to maintain a clean, safe, and organized store environment.
• Customer-focused mindset with a track record of delivering exceptional in-store experience.

Responsibilities

• Drive execution of store operations to achieve sales, profit, and overall performance goals, while creating an engaging, customer-focused shopping experience.
• Attract, hire, and develop talent; build internal bench strength and effective succession plans that support long-term growth.
• Drive efficiency and performance through focused coaching, training, and development, encouraging continuous improvement and supporting internal career growth within At Home.
• Support proper staffing, scheduling, and payroll accuracy while executing plans based on financial and operational metrics to drive sales, control expenses, and improve profitability.
• Plan, prioritize, and oversee operations, including opening/closing and front-end processes, to ensure efficiency, accuracy, and operational readiness.
• Direct freight, inventory, stocking, and merchandising to maintain in-stock conditions, visual standards, and a clean, safe, and organized store environment.
• Drive overall store effectiveness by leading efforts in customer satisfaction, shrink control, safety, loss prevention, and cash handling.
• Address Team Member and customer concerns with urgency, professionalism and integrity.
• Ensure full compliance with company policies, procedures, and all applicable laws and regulations.
• Champion a positive, inclusive, and safe environment where Team Members can grow, collaborate, and enjoy their work by modeling At Home's Values.
• Lead team communication through regular huddles and meetings.
• Perform additional duties as assigned.

Skills

Leadership experience

Team leadership

Budget management

Data analysis

Communication skills

HRIS experience

Microsoft Office

Education

High school diploma

Bachelor's degree preferred

Tools

HRIS systems

Workforce scheduling systems

Task management tools

Job description

At Home is hiring an Assistant Store Manager - Operations to support the Store Manager in leading operational, financial, and team functions in a large-format retail environment. The role focuses on driving store performance, ensuring execution standards, and delivering an exceptional customer and Team Member experience.

The role leads Operations Leads and Zone Lead teams based on store volume, coaches staff, and ensures compliance with policies and laws while fostering a culture of teamwork and