Operations Lead — Large-Format Retail

At Home Group Inc.; Mentor (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

At Home Group Inc. in Mentor, OH is seeking an Assistant Store Manager – Operations to support the Store Manager in leading store performance, people, and financial results in a large-format retail environment.

You will develop talent, manage day-to-day operations, and ensure a safe, welcoming shopping experience for customers and a productive workplace for Team Members. You will drive execution of store processes, analyze performance data, and partner with leadership to deliver results while

Qualifications

• High school diploma or equivalent mandatory; Bachelor’s Degree preferred.
• Minimum of 3 years of leadership experience in a big-box or high-volume retail environment.
• Proven experience leading teams of 20+ Team Members and managing $5M+ annual revenue or budget.
• Knowledge of freight processes, inventory control, stocking, and merchandising.
• Customer-focused mindset with a track record of delivering exceptional in-store experience.
• Integrity and commitment to ethical business practices.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
• Experience using HRIS and workforce scheduling systems.
• Strong communication skills, including verbal, written, and comprehension.
• Ability to inspire, delegate, and motivate high-performing teams.
• Ability to prioritize, multitask, and adapt to changing business needs.
• Ability to analyze data and leverage insights to drive performance.
• Ability to build and sustain a collaborative, high-performing team culture.

Responsibilities

• Drive execution of store operations to achieve sales, profit, and overall performance goals.
• Attract, hire, and develop talent; build internal bench strength for long-term growth.
• Provide coaching, training, and development to drive continuous improvement.
• Oversee staffing, scheduling, and payroll accuracy aligned with financial metrics.
• Plan and supervise operations including opening/closing and front-end processes.
• Direct freight, inventory, stocking, and merchandising to maintain in-stock conditions.
• Lead efforts in customer satisfaction, shrink control, safety, loss prevention, and cash handling.
• Address Team Member and customer concerns with urgency and integrity.
• Ensure compliance with company policies, procedures, and laws.
• Foster a positive, inclusive environment where Team Members can grow and collaborate.
• Lead team communication via regular huddles and meetings.
• Perform additional duties as assigned.

Skills

Leadership experience

Team management

Customer focus

Data analysis

MS Office

Scheduling systems

Communication skills

Adaptability

Problem solving

Integrity

Education

High school diploma

Bachelor's degree preferred

Tools

HRIS

Payroll systems

Point of Sale

Job description

At Home Group Inc. in Mentor, OH is seeking an Assistant Store Manager – Operations to support the Store Manager in leading store performance, people, and financial results in a large-format retail environment.

You will develop talent, manage day-to-day operations, and ensure a safe, welcoming shopping experience for customers and a productive workplace for Team Members. You will drive execution of store processes, analyze performance data, and partner with leadership to deliver results while