Store Operations Leader - Elevate Guest Experience

sephora.com; Charlotte (NC); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Inclusion & Belonging

Meaningful Rewards

Healthcare & wellbeing benefits

Job summary

Sephora, located in Atherton Mall, Charlotte, NC, is seeking an Operations Leader to drive store operations and deliver an exceptional client experience.

You will lead the operations team, oversee inventory, merchandising, and coaching, ensuring standards and a welcoming environment for clients. This is a full-time role requiring 2+ years of leadership in retail and strong communication skills.

Qualifications

• Minimum 2 years of leadership experience in retail operations.
• Proven ability to lead and develop teams.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to lift up to 50 pounds.

Responsibilities

• Oversee inventory management, replenishment, and order fulfillment.
• Lead visual merchandising and store presentation.
• Deliver exceptional customer service and meet store goals.
• Coach and train team members on processes and metrics.
• Promote inclusivity and teamwork.
• Uphold Sephora policies and create a safe shopping environment.

Skills

Leadership

Inventory management

Coaching

Operational excellence

Communication

Job description

Sephora, located in Atherton Mall, Charlotte, NC, is seeking an Operations Leader to drive store operations and deliver an exceptional client experience.

You will lead the operations team, oversee inventory, merchandising, and coaching, ensuring standards and a welcoming environment for clients. This is a full-time role requiring 2+ years of leadership in retail and strong communication skills.