Store Operations Leader — Elevate Experience & Efficiency

Crate & Barrel; Columbus (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

Crate & Barrel in Columbus, OH seeks an Assistant Store Leader – Operations to drive efficient store operations and back-of-house excellence. You will oversee receiving, inventory, fulfillment, and standards, while managing staffing, expenses and store tech, and leading training for all associates to deliver a seamless customer experience.

You will partner with the Store Leader to ensure financial audits, continuous improvement, and a strong culture of teamwork.

Qualifications

• Excellent reading and written language skills in English.
• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Strong proactive problem solving skills.
• Strong delegation skills in support of execution and driving results.
• Proven ability to build a culture focused on success and teamwork.
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.

Responsibilities

• In collaboration with the Store Leader, manage and delegate workload and ensure execution of plans and strategies across the store.
• Align with the management team on store business goals as well as the company mission, goals and initiatives to all store associates.
• Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.
• Analyze reporting daily, weekly, monthly and quarterly and prepare information relating to and/or affecting sales, productivity and budget to communicate to the area, region or national levels.
• Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Leader on Duty (LOD).
• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required.
• Collaborate with direct reports promote the customer experience and a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
• Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
• Other duties as assigned.

Skills

Reading and writing English

Strong communication

Organizational skills

Time management

Problem solving

Delegation

Team leadership / culture building

Flexible schedule availability

Tools

Microsoft Office

Google applications

Tablet devices

Computer systems

Job description

Crate & Barrel in Columbus, OH seeks an Assistant Store Leader – Operations to drive efficient store operations and back-of-house excellence. You will oversee receiving, inventory, fulfillment, and standards, while managing staffing, expenses and store tech, and leading training for all associates to deliver a seamless customer experience.

You will partner with the Store Leader to ensure financial audits, continuous improvement, and a strong culture of teamwork.