Store Operations Leader: Elevate Customer Experience

Crate & Barrel; Chamblee (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Crate & Barrel in Chamblee, GA is seeking an Assistant Store Leader – Operations to drive efficient store operations, back-of-house excellence, and a superb customer experience. You will oversee receiving, inventory, fulfillment, and standards while managing schedules, expenses, and store technology.

Lead training and onboarding, mentor associates, analyze operational data, and partner with the Store Leader to achieve sales goals and continuous improvement.

Qualifications

• 2+ years customer service or retail leadership experience.
• Proficient with Microsoft Office and Google applications.
• Ability to work a full-time flexible schedule including nights, weekends and holidays.
• Excellent reading and written language skills.

Responsibilities

• Oversee store operations, including receiving, inventory, fulfillment, and standards.
• Manage scheduling, expenses, and store technology.
• Lead training and onboarding for associates; build product knowledge.
• Mentor team to deliver consistent service and operational excellence.
• Collaborate with leadership to drive sales and customer satisfaction.
• Communicate performance and goals with the management team.

Skills

Reading & Writing

Communication

Organization

Problem solving

Delegation

Teamwork

Schedule flexibility

Tools

Microsoft Office

Google Apps

Computer systems

Tablet devices

Job description

Crate & Barrel in Chamblee, GA is seeking an Assistant Store Leader – Operations to drive efficient store operations, back-of-house excellence, and a superb customer experience. You will oversee receiving, inventory, fulfillment, and standards while managing schedules, expenses, and store technology.

Lead training and onboarding, mentor associates, analyze operational data, and partner with the Store Leader to achieve sales goals and continuous improvement.