Store Operations Leader: Elevate Customer Experience

Safelite Group Inc.; South Saint Paul (MN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay & bonus opportunities

Benefits package valued over $10k

Tuition reimbursement

Paid training

Job summary

Safelite Group, Inc. is seeking a Store Manager to lead daily retail operations and deliver memorable customer experiences in our Minnesota store. You will manage staffing, scheduling, inventory, cash handling, and safety while coaching a high-performing team.

You will drive KPI performance, ensure SafeTech certification for technicians, and coordinate with marketing on displays. Excellent communication and a front-line leadership mindset are essential.

Qualifications

• High School Diploma or GED required.
• 3+ years of leadership experience in retail or service environments.
• 3–5 years of leadership experience with an innovative approach toward incenting performance.
• Proficiency with Microsoft Office Suite and general office equipment.

Responsibilities

• Oversee daily store operations including opening/closing, scheduling, inventory and cash handling.
• Drive team performance to meet KPI targets and company goals.
• Ensure technicians are SafeTech certified through training and coaching.
• Guide vehicle/equipment maintenance and ensure proper recordkeeping and displays.
• Provide world class customer service by promptly addressing complaints and warranty issues.

Skills

Leadership

Customer service

Staffing & scheduling

Inventory management

Cash handling

Office software

Communication

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Safelite Group, Inc. is seeking a Store Manager to lead daily retail operations and deliver memorable customer experiences in our Minnesota store. You will manage staffing, scheduling, inventory, cash handling, and safety while coaching a high-performing team.

You will drive KPI performance, ensure SafeTech certification for technicians, and coordinate with marketing on displays. Excellent communication and a front-line leadership mindset are essential.