Store Operations Leader — Drive Sales & Customer Experience

West Marine; Chester (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical/dental/vision

401k

Paid time off

Job summary

West Marine in Maryland is seeking a store supervisor to lead daily operations, drive sales, and deliver outstanding customer service. You will train crew members, manage inventories, and ensure safety and policy compliance on shift.

Join West Marine to develop the team, meet sales goals, and provide boating enthusiasts with the right products and knowledge. This role requires flexibility for nights, weekends and holidays.

Qualifications

• Excellent verbal and written skills.
• Strong customer service and sales capabilities.
• Attention to detail and effective time management.
• Strong analytical abilities.
• Effective supervisory and leadership skills.
• Ability to prioritize and delegate tasks.
• Proficient in Microsoft Office Suite or related software.

Responsibilities

• Ensure inventory accuracy through perpetual counts, cycle counts, and other related activities.
• Oversee execution of price changes and pricing audits.
• Assist in strategies to grow customer count, loyalty memberships, and store traffic.
• Plan and execute merchandising resets and maintain Planogram (POG) integrity.
• Initiate and enforce operational and personnel policies.
• Ensure payroll is accurate and timely.
• Verify compliance with Asset Protection standards.
• Maintain a safe and clean store environment.
• Ensure adherence to all legal requirements.
• Ensure the store and staff exemplify our brand and service standards.
• Maintain knowledge through company and industry-sponsored training.
• Available to work nights, weekends, and holidays based on business needs.
• Complete all open Omni orders by end of day.
• Serve as “Manager on Duty” during assigned shifts.
• Perform other job-related responsibilities as assigned.

Skills

Verbal & Written

Customer service

Sales capability

Attention to detail

Time management

Analytical skills

Leadership

Task delegation

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

West Marine in Maryland is seeking a store supervisor to lead daily operations, drive sales, and deliver outstanding customer service. You will train crew members, manage inventories, and ensure safety and policy compliance on shift.

Join West Marine to develop the team, meet sales goals, and provide boating enthusiasts with the right products and knowledge. This role requires flexibility for nights, weekends and holidays.