Boating Retail Sales Lead & Customer Experience Chief

West Marine; Glen Burnie (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical/dental/vision

401k

Paid time off

Job summary

West Marine is seeking a Sales Lead to drive store operations and exceed annual sales goals. You will supervise Crew Members, deliver high-level customer service, manage inventory and shrink, and lead Omni-Fulfillment initiatives to grow market share.

The role emphasizes leadership, teamwork, and hands-on selling with flexible scheduling, including nights, weekends, and holidays, to meet store objectives and West Marine’s customer-first mission.

Qualifications

• High school diploma or equivalent required or preferred.
• Two years related experience preferred.
• Strong customer service and sales abilities.

Responsibilities

• Guide and develop Crew Members for excellent store operations and customer service.
• Lead by example, greeting and engaging customers to fulfill their boating needs.
• Effectively prioritize and plan to drive results and meet business goals.
• Train Crew Members to handle various transactions and provide exceptional service.
• Recruit, onboard, and train high-performing Crew Members.
• Manage Omni-Fulfillment operations.

Skills

Customer service

Sales leadership

Communication

Time management

Supervisory skills

Microsoft Office

Problem solving

Education

High school diploma or equivalent

Two years related experience preferred

Tools

POS systems

MS Office

Job description

West Marine is seeking a Sales Lead to drive store operations and exceed annual sales goals. You will supervise Crew Members, deliver high-level customer service, manage inventory and shrink, and lead Omni-Fulfillment initiatives to grow market share.

The role emphasizes leadership, teamwork, and hands-on selling with flexible scheduling, including nights, weekends, and holidays, to meet store objectives and West Marine’s customer-first mission.